CGC Home Services
Frequently Asked Questions
Explore our Frequently Asked Questions
General Water
Treatment
How can I protect my home’s plumbing during the winter?
Insulate pipes and ensure outdoor spigots are drained to prevent freezing. Contact us for expert seasonal support.
Do you provide free water testing?
Yes, we offer complimentary water tests to help you understand your home’s water quality.
What makes Kinetico systems stand out?
Kinetico systems are non-electric, efficient, and designed to tackle Michigan’s toughest water challenges.
Commercial Water
Treatment
How do I know which water treatment system is right for my business?
Our water specialists will assess your business’s water needs and recommend the best system based on usage, water quality, and industry requirements.
What are the benefits of a non-electric water softener?
Kinetico’s non-electric systems operate based on water demand, reducing energy use and salt waste, making them more cost-efficient and reliable than traditional systems.
How often does a commercial water softener need maintenance?
Kinetico systems require minimal maintenance compared to traditional softeners. However, we offer routine service plans to ensure peak performance year-round.
Can a water treatment system lower my business’s operating costs?
Absolutely. Soft, filtered water reduces scale buildup, extends equipment lifespan, and improves efficiency, leading to lower maintenance and energy costs.
Water Quality and
Health
How do I know if I have a hidden plumbing leak?
If you notice rising water bills, damp spots, or hear running water when no taps are open, call us for a leak inspection.
Is well water safer to drink?
Not always—bacteria, iron, and sediment can be present. A free water test can determine what treatment is needed.
How do I know if I need a water softener?
If you notice soap scum, dry skin, hard water stains, or appliance buildup, a water softener will improve water quality and protect your home.
Do I need a water filtration system if I have city water?
Yes! Even treated city water may contain chlorine, lead, PFAS, and other contaminants that can affect taste, odor, and health.
Kinetico Systems
and Technology
What’s the difference between a tankless and a conventional water heater?
Tankless water heaters heat water on demand, providing unlimited hot water and better energy efficiency. Conventional water heaters store hot water in a tank, ensuring immediate access but using more energy.
What makes Kinetico systems different from other water treatment solutions?
Kinetico systems are non-electric, energy-efficient, and provide continuous soft water with no interruptions, all while requiring minimal maintenance. Plus, they’re backed by industry-leading warranties.
How long does a Kinetico system last?
Kinetico systems are designed to last for 20+ years with proper maintenance, offering long-term value for your home or business.
How does a Kinetico system operate without electricity?
Kinetico’s non-electric systems harness the natural movement of water to power the filtration process, which means fewer breakdowns, lower energy costs, and higher reliability.
Water Heater
Questions
How long does a water heater last?
Conventional water heaters last 8-12 years, while tankless water heaters can last 20+ years with proper maintenance.
When should I replace my water heater?
If your unit is over 10 years old, needs frequent repairs, or isn’t providing enough hot water, it may be time for a replacement.
What Our Customers Say
Caleb was on time and did a great job of following up on our system.
Jason was great to work with. Very informative and no pressure.
Knowledgeable great attitude work well done correctly and honest company and service repairman
Great
Polite, friendly
Caleb and Christian were great! Same day service provided and solved the problem in less than 1 hour!
Kade was great at explaining the process he was going through to identify the problem with our water softener.
Great service as always. Straightforward solutions every time.
Great job, very professional, highly recommend.
Elvin was neat and clean. He was well put together and he worked quickly and efficiently. He cleaned up behind himself and made sure I was happy with the completed installation of my Water Softner System and the RO System. He was also very friendly but not too chatty. He had just the right balance. I have been very happy with everyone I have interacted with from CGC Home Services from the in-home quote thru the completed installation. JOB WELL DONE!!
Brennen was knowledgeable , helpful, honest quotes, friendly James was friendly, knowledgeable, and efficient.
Installed a Kinetico water softener and drinking system today!
Joseph was prompt and very courteous.. he explained what he was doing at each step
Anthony was very skilled in installing a new softener system and a replacement Reverse Osmosis system . The latter required exceptional effort due to building structure detail.
Ronnie Polk was professional and thoughtful. Answered my questions, replaced filters, pressurized filter tank and recommended a water heater flush.
Dan performed his plumbing work with great workmanship. He was able to correct the RO flow rate issues we had.
Jordan was thorough and professional as well as friendly. A great combo. Well done Jordan.
Very professional. Very easy to deal with. Didn't try to up sale me which I really liked. First company in a long time I've encountered that really seems concerned about there clients. I highly recommend.
Michael was very knowledgeable and patient. He answered all of my questions and helped me understand all of the products available to me and how I can get them in the best way for me. Thankful to my friend who referred me to them!
I have mixed reviews on CGC, but the most recent service call by Dan R was exceptional! My iron filtration system had a leak and he came in and knew exactly what it was and how to fix it, which he did very quickly. He then went on to inspect the rest of my water purification systemS, explaining to me exactly what he was looking at/for, and the health/status of each compone So in addition to repairing the leak, he efficiently knocked out a complete inspection, eliminating my need for the annual service call I would normally have had to arrange next month. He not only saved me the additional trip charge, but he made no attempt to upsell me on things I didn't need. He showed respect for my home (booties, for one), he was incredibly knowledgeable and professional, he gave me A LOT of good information, and from beginning to end he was just a pleasure to deal with. And at the end he only charged me for the straight service call, with his extra inspection included and the leak repair covered by warrantee. Highly recommend!
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Home Services
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Serving Florida, Michigan, North & South Carolina
Call Us: (866) 716-4238