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CGC Home Services

Frequently Asked Questions

General Water
Treatment

How can I protect my home’s plumbing during the winter?

Insulate pipes and ensure outdoor spigots are drained to prevent freezing. Contact us for expert seasonal support.

Yes, we offer complimentary water tests to help you understand your home’s water quality.

Kinetico systems are non-electric, efficient, and designed to tackle Michigan’s toughest water challenges.

Commercial Water
Treatment

How do I know which water treatment system is right for my business?

Our water specialists will assess your business’s water needs and recommend the best system based on usage, water quality, and industry requirements.

Kinetico’s non-electric systems operate based on water demand, reducing energy use and salt waste, making them more cost-efficient and reliable than traditional systems.

Kinetico systems require minimal maintenance compared to traditional softeners. However, we offer routine service plans to ensure peak performance year-round.

Absolutely. Soft, filtered water reduces scale buildup, extends equipment lifespan, and improves efficiency, leading to lower maintenance and energy costs.

Water Quality and
Health

How do I know if I have a hidden plumbing leak?

If you notice rising water bills, damp spots, or hear running water when no taps are open, call us for a leak inspection.

Not always—bacteria, iron, and sediment can be present. A free water test can determine what treatment is needed.

If you notice soap scum, dry skin, hard water stains, or appliance buildup, a water softener will improve water quality and protect your home.

Yes! Even treated city water may contain chlorine, lead, PFAS, and other contaminants that can affect taste, odor, and health.

Kinetico Systems
and Technology

What’s the difference between a tankless and a conventional water heater?

Tankless water heaters heat water on demand, providing unlimited hot water and better energy efficiency. Conventional water heaters store hot water in a tank, ensuring immediate access but using more energy.

Kinetico systems are non-electric, energy-efficient, and provide continuous soft water with no interruptions, all while requiring minimal maintenance. Plus, they’re backed by industry-leading warranties.

Kinetico systems are designed to last for 20+ years with proper maintenance, offering long-term value for your home or business.

Kinetico’s non-electric systems harness the natural movement of water to power the filtration process, which means fewer breakdowns, lower energy costs, and higher reliability.

Water Heater
Questions

How long does a water heater last?

Conventional water heaters last 8-12 years, while tankless water heaters can last 20+ years with proper maintenance.

If your unit is over 10 years old, needs frequent repairs, or isn’t providing enough hot water, it may be time for a replacement.

What Our Customers Say

Michael gave me an estimate on a water filtration unit and was very knowledgeable and helpful. Thank you very much!!

Ronnie was great. Didn't take him long to solve the problem. Good service and pricing. Thanks!

Ronnie was great. Didn't take him long to solve the problem. Good service and pricing. Thanks!

Jonathan came by today to add salt and cycle our softener. He also changed out the sediment filter and charcoal filters. He called about 30 minutes before arrival to let me know he was on the way. Everything went well.Thanks!

what a great company! The service tech, Jonathan, is super knowledgeable and very helpful with his diagnosis, treatment, and expertise. You can tell they really care about their customers.

Tech Shane did a wonderful job! He showed us what he he was doing at every step. Very knowledgeable and answered all our questions.

Elvin is professional and very helpful. I brought him in my home and feel he was respectful and knowledgeable about the Kinetico products. CGC is a great company to work with.

I want to thank William for the help he had offered! He went the extra mile in making sure the system was working properly and he took his time doing so instead of rushing around like most people do. I also want to thank William for going the extra mile in helping with the pressure switch and getting better water pressure going into my home. Overall, greatly appreciated and would recommend the service to others. 5

Brennen was very nice, knowledgeable and personable. He is a great representative of your company and services.

Renee was helpful and friendly. He explained well what was needed and even showed me. I don't like spending just to maintain the status quo, but his recommendations will improve my home's water handling and reduce my energy cost, thus put me in a better place!

Tested/fixed my water Kinetico softener.

We had a rupture in our well system at approx 3pm and in calling the team, they were out the same day to diagnose the problem, and the following day to do the repair/replacement. The technician (Noah) even stayed past 5pm and brought his shop vac out to help me clean up the flood in our basement. He didn't have to do that, but was more than willing to help someone in need. Would absolutely recommend him and the team!!!

Jordan was very knowledgeable, very thorough, and very nine. He was not in a rush and gave me all the time I needed. Thanks for all the help.

I have nothing but good things to say about CGC. Professional, courteous, efficient, and they know water! Their staff members are punctual and communicate well. Jonathon diagnosed our water issue and came up with a solution which was completed within 24 hours. CGC is where to go for all of your water needs!

Jordan was great. He is very knowledgeable and spent the time needed to correct our problem. Great customer service!

Excellent service from CGC Home Services! Noah handled our salt delivery and was quick, professional, and courteous throughout the entire process. He made sure everything was taken care of efficiently and left the area clean and organized. It's great to work with a company that values customer service and employees like Noah who go above and beyond. Highly recommend CGC Home Services!

Justin was very knowledgeable in fixing my shower facet. Appreciate you for fixing my shower and sink.Thank you Justin

Kade Kivari - On time, clear resolution to a difficult plumbing issue. Very professional, and made sure I knew the plan to fix.Brennan martin- Fixed last part today. And went through quoted future work with me to make sure I knew exactly what was and wasn't included.

Jjason and CDC once again came on time and provided their best service again.

Water softener service

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Home Services


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