Privacy Policy
Effective Date: March 4, 2026
CGC Home Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website, www.cgchomeservices.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. By using this Website, you agree to the terms of this Privacy Policy.
1. Information we collect
We may collect personal information that you voluntarily provide when interacting with our Website, including when you submit a contact form or request services.
Personal Information
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Physical address or service address
- Information submitted through contact forms
- Files, photos, or documents uploaded through forms
Automatically Collected Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Pages visited
- Date and time of visits
- Referring website
- General location information derived from your IP address
This information helps us understand how visitors use our Website and improve our services.
2. How We Use Your Information
We use the information we collect for business purposes including:
- Responding to service inquiries and customer requests
- Scheduling services or providing estimates • Communicating with customers about services
- Improving website functionality and user experience
- Monitoring website usage and analytics
- Managing customer relationships through our CRM system
3. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance user experience and collect analytics data.
Cookies help us:
- Understand website traffic and usage patterns
- Improve website performance
- Provide a better browsing experience
We may use Google Analytics to analyze website activity. Google Analytics may use cookies and other technologies to collect information about your interaction with the Website. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
4. Third-Party Services
We may share information with trusted third-party service providers that help us operate our business and provide services to customers.
These services may include:
- Google Analytics – website traffic analysis
- ServiceTitan – customer relationship management (CRM) and service management platform
- MarketingPro (ServiceTitan) – marketing analytics and campaign management
These providers only receive information necessary to perform services on our behalf and are required to maintain appropriate data protections.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Provide services to customers
- Maintain business records
- Comply with legal obligations
Customer information related to service requests may be stored within our CRM system (ServiceTitan).
7. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.
8. Your Privacy Rights
Depending on your location within the United States, you may have certain rights regarding your personal information, including the ability to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
To make a privacy-related request, please contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
CGC Home Services
Website: www.cgchomeservices.com
Contact Form: Available on our website