Signing up for a maintenance contract keeps your home water systems operating efficiently.

Having Guests for the Holidays? Make Sure Your Water Systems are Ready!

The COVID-19 pandemic has put a crimp in many holiday plans, but that doesn’t mean your family members aren’t still planning to come over and bring the fruit cake and green bean casserole. If you are planning to have holiday guests over in December, it is a good idea to make sure your water systems are ready for an influx of people, even during social distancing.

When a water softening or water filtration system is functioning perfectly, it is easy to forget that it’s even there. But even the most well-oiled machine needs regular maintenance. Before your holiday guests arrive, give CGC Water a call to come and do an inspection to ensure your water systems are in tip-top shape.

Whether you have a water softener or a drinking water filtration system, it is always a good idea to do routine maintenance on them to make sure they are functioning properly.

The service specialists at CGC Water Kinetico are factory trained and certified to perform maintenance on your Kinetico equipment. Sign up for an automatic preventative maintenance schedule, and our technicians will come out and retest the raw water coming into your house and then test the treated water to make sure your Kinetico system is still filtering out the impurities you need it to remove. We will check your bypass and shut off valves to make sure they are in good working order and make sure your system settings are where they need to be. We will also check for leaks.

Water softeners

At CGC we offer many different types of water softening equipment. Kinetico Premier Water Softeners use kinetic energy – or the motion of the water – to soften your water. The great part about that is that even if there is a holiday power outage caused by bad weather, your water softener will continue to work. Our AccuDial feature calibrates the system to address the specific water conditions in your home, which will save you money on operational costs and eliminate waste.

The Kinetico water softeners contain resin beads that are made up of sodium ions. When hard water filters through the beads, the beads remove the magnesium and calcium that makes your water hard and exchanges them for the sodium. At CGC, our technicians will check the resin in your water softener to make sure it is still working properly or add salt to the appropriate levels. Our Kinetico Water Systems use less water and only use 1 pound of salt. Traditional water systems use between six and 18 pounds of salt. Our service technicians will also rinse the pre-filter or replace it if necessary. Both of those are included in the preventative maintenance plan.

The Powerline water softener has an automatic regeneration system that runs on a 12-day electronic calendar. It allows the customer to decide when and how often the system should regenerate. It is a great system for homes that tend to use about the same amount of water on a daily basis. If your system doesn’t automatically regenerate, we will put your system into regeneration to check the cycles.

Water filtration system

For water filtration systems, such as our Kinetico reverse osmosis options, our maintenance technicians will change and sanitize the system’s pre and post filters annually, check the reverse osmosis pressure tank, and analyze the water before and post treatment with reverse osmosis to make sure the system is working well.

Our most popular reverse osmosis system is the K5 Drinking Water Station. The system uses a number of filters to weed out chemicals, heavy metals, bacteria, and dissolved solids that can make your drinking water smell and taste bad. Water is forced through the filters and a permeable membrane to filter out all of the impurities, so it is important to check your filters periodically to make sure they are working properly and to make sure the R/O membrane is still intact and functioning well. The K5® includes a MACguard® filter and a PureMometer® Filter Life Indicator. The MACguard® filter is easy to switch out, while the PureMometer® Filter Life Indicator will tell you how long you have until you need to replace it. The K5 Drinking Water Station usually is installed in the kitchen because it works well for filtering your water for drinking and cooking, but it can fit anywhere.

Our AquaKinetic drinking water system uses kinetic energy to push the water through a series of three filters, a pre-filter, the main filter that facilitates the reverse osmosis process, and a carbon post-filter. CGC Water also offers whole home water filtration based on the problems we find in your water through our free water analysis. These systems will remove iron, chlorine and odor from your home’s water.

As the New Year approaches, it is always a good idea to put water system maintenance on your calendar. That way you start 2021 off on the right foot. To learn more about our water system maintenance plans, give us a call at our Michigan or Northeast Florida location. Our Florida location also serves Southeast Georgia. 

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What Our Customers Say

I have 1 well servicing 2 households and CGC keeps salt in my softener every month. And keeps me up and running if there are any issues. Highly recommend for plumbing and water quality services.

Highly recommend CGC. Joseph contacted me when he would arrive, explained everything about the Kinetico install and maintenance and cleaned up the area perfectly. He also took care of another problem that was not part of the scheduled service call. Will definitely use them again.

Quick install, very professional. I would highly recommend this company. They have done a lot of work for us, great service...

Shane was prompt and Courteous. A Pleasure to work with. CGC is where we turn for all our water needs.

Retired from retail it's all about customer service..He did an awesome job..thank you!

Dan the service tech was very professional and friendly. All the employees we have had to our home we have had confidence in.

Jordan always takes time to explain each step and make sure I understand options. He answers questions truthfully and helps me prepare for issues that may arise in the future so I can be financially prepared. He is also very skilled at solving issues that arise.

Friendly,& gets the job done quickly,we recommend CGC Always good to know there's help not far away,thank you!!

Thourough and knowledgeable, these people have always done well since the install.

This is the 2nd home CGC has installed a water softener system, neutralizer, and Kinetico RO drinking water. The previous week we met with, Caleb at our home, at 8:15am, a trainee that was not done training, and boss man Jonathan called at 8:20am and had him to leave so Jonathan could answer our call. Jonathan arrived at 9am and we started the CGC visit over for the 2nd time. At this time we committed to purchasing the system. Jonathan scheduled our install for one week later, with an 8-noon install. We were under the impression he would be our installer. Jonathan also serviced our other home a month earlier. August 10th I received a text to confirm our scheduled appointment for Tuesday August 11th, 8-noon. I responded to the text and confirmed the appointment. I arrived on site at 8am, ready for a 8-noon install, no one showed up or call me. At 12:30pm I called to confirm our tech was still coming, and that he was ok. The office couldn’t reach the tech by phone, so at this point no guarantee. After the 2nd call to the CGC office, I was told he was going to be late, arriving at 2;45pm. At this point I felt angry that no one from CGC contacted me to let me know the new tech Caleb was sick and no coming for our installation. Horrible communication from CGC, and not a pleasant experience trying to determine what was going on. Austin arrived at 2:45pm, was a pleasure to work with and did a great job on the installation. At 8:30 pm, he completed the installation, a 12.5 hour day to have CGC to complete their commitment. How would CGC feel if they were treated how I was? Why couldn’t they call me to let me know they were going to be late? What is their protocol when an employee is sick. CGC angered me, leaving me feeling taken advantage of, after taking off from work to oversee the installation that was scheduled a week in advance, and approved the day before. Again, how would you feel if you were treated this way.

Charles did a great job troubleshooting our water softener issue. He was very through. Helped provide options to update the system.

As always Jason professional and helpful. As asset to your company.

Shane is a great asset to the team. He is very knowledgeable and thorough. Great customer service and will most definitely recommend him next time I need service from CGC Home Services. Thanks again Shane!

Charles at CGC water treatment was professional and very kind. Thank you for your promptness, honesty & kindness.

We purchased our own reverse osmosis system, and called this company to install it because it seemed like they were knowledgeable. Unfortunately, the person who installed it did not do it correctly and also failed to put the filter inside one of the reverse osmosis membranes. The tank wasn’t filling, we noticed there was an issue when we did the TDS test on it, and our tap water was showing better than the reverse osmosis faucet, which was interesting. My husband ended up going through the steps of installing and realized there were several things that weren’t done correctly. Luckily, my husband fixed it himself however it’s very unfortunate that we had to pay $611 to get this system installed incorrectly. Unfortunately when I called to relay this message to CGC, they just apologized and giggled a little. Not sure why that’s funny, but it’s alright we just know to not refer this business to any friends or family!

Jacksonville’s city punch has a god-sent healer. I had my dude Chris get me set up with the most vital water softener for this old house and let me tell you… my pipes and faucets are spewing out magical softness without the buildup. 12/10 would recommend for your home, new or old… Jacksonville residents need this to increase overall health and reduce maintenance on your home.

Michael was excellent. He explained everything perfectly. He went thru all the products and options.

Elvin was amazing! He quickly diagnosed the issue, fixed it, and then explain to me why things were doing what they were doing. More than anything I like that he explained everything and how it makes sense. Highly recommend!

Great service and knowledgeable technician.

Well, trained technician Anthony Collins Changed out resin … Rebuilt the valve system… Adjusted the water level in the tank and changed our R.O water filters… Very professional and courteous… We now have great soft water!

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